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Technical Service Representative - Anaheim, CA

Job # Job Title Department
Technical Service Representative Service Department
Job Location Job Type Shift
Anaheim, CA Non-Exempt 7am - 4pm
Job Description / Details

SUMMARY:

To provide quality of service calls in an efficient manner, while keeping the customers’ needs always in focus. A Technical Service Representative is responsible for an area to service that is assigned to them by their manager. On occasion, a technician may be needed in another area. A Technical Service representative is responsible for servicing equipment, wiring and terminations to the level of operation that is deemed normal by the equipment design and design specifications. These representatives service electronic equipment after it has been in operation.

7:00 am - 4:00 pm, flexible

ESSENTIAL DUTIES AND RESPONSIBILITIES:

May be assigned.
Excellent Customer Service
Product knowledge and repair.
Inventory Control
Process of priority scheduling abilities
Customer Training
Understanding of access, alarm, and CCTV installation
Troubleshooting including all door hardware and devices required for monitoring and controlling an access door.
Demonstrate the capability of using test equipment in troubleshooting installation problems with access control, alarm, and CCTV systems

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

REQUIREMENTS:

QUALIFICATIONS
High tech CCTV surveillance and card access systems. Experience with CCTV systems and/or card accesses systems. Good Driving record is mandatory. Ability to travel within the States, as well out-of- States when necessary. Be reliable, self-starter, professional individual with a very high customer service orientation, and excellent written and verbal communication skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Perform routine maintenance on all security equipment. This includes cleaning the VCR, monitors, and adjusting all cameras for proper focus and depth of field. Respond to all service related calls on a daily basis and repairs any part of the security system that is non-operational. Perform small installations of CCTV and access control not to exceed 14 cameras in any one system. These installs will be primarily located in banks and convenience stores. Respond to any urgent request of his/her direct superior in order to facilitate excellent customer service. Must know basic electricity.

EDUCATION AND/OR EXPERIENCE
High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent, draw, and interpret bar graphs.

REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Carry out verbal communication with customers in a responsible manner.

CERTIFICATES, LICENSES, AND REGISTRATIONS
This information is not provided.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Employee will be required to climb ladders and scaffolding, crawl in ceilings, and use of lift equipment may be required for jobs.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to high, precarious places and risk of electrical shock. The employee is frequently exposed to extreme heat/cold. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, and extreme cold. The noise level in the work environment is usually moderate.

Employee will be required to climb ladders. The Employee will also mount cameras for outside surveillance, which would require the use of a hammer drill and other hand power tools.


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