Job #
Job Title
Service Contracts Administrator
Department
Location
Waxahachie, TX, USA
Job Type
Shift
Job Description / Details
Summary
Pay Rate: $65,000-$68,000 Annual
SUMMARY
This role comprises management and oversight of our organization’s service contracts, warranty
agreements, and subscription services. Key responsibilities include maintaining accurate contract
records, proactively tracking expirations, renewing contracts, and subscriptions, and ensuring
compliance with company policies. The administrator will collaborate closely with our sales, service, and
installation teams, as well as nurture strong relationships with clients. Additionally, the administrator
will identify opportunities for upselling and effectively communicating the value of our services to
clients, contributing to the growth of NAVCO.
Other duties may be assigned to meet business needs. The duties listed below are intended only as
illustrations of the various types of work that may be performed. The omission of specific statements
of duties does not exclude them from the position if the work is similar, related or a logical assignment
to the position.
WHO WE ARE
In 1971 we opened doors in Chelmsford, MA before moving headquarters to Southern California. From
our inception we have been committed to innovation and world-class service, building off our company
values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility. Now an employee-owned
company, NAVCO is one of the largest security integrators in the country, with security experts who are
personally invested and dedicated to creating a safer and more financially secure environment for all.
COMPANY BENEFITS AND PERKS
• ESOP-Employee Stock Ownership Program
• 401 K Retirement Plan
• HSA/PPO health plans, dental, vision, and supplemental life insurance
• Annual Profit-Sharing Bonus
• Paid Sick & Mental Health Leave: 5 days (annually)
• Vacation Days based on years of service
o 1 year to end of 4 years: 8 days
o 5+ years: 13 days
• Recognition and Rewards program- WorkTango
• Social Responsibility Day (1 paid workday annually to volunteer in your community)
• 9 Paid holidays
• 1 Personal Floating Holiday (8 hours annually)
• Magellan Employee Assistance Program
HOURS: 8:00 am to 5:00 pm (or as established by Manager)
Essential Duties & Responsibilities
KEY RESPONSIBILITIES:
1. Contract Management: Administer service contracts, ensuring all agreements are executed correctly
and follow legal requirements and company standards. Proactively tracking expirations and renewing
contracts and subscriptions.
2. Compliance Monitoring: Monitor contract performance to ensure compliance with contractual
obligations and to identify areas of improvement.
3. Data Analysis: Provide monthly reporting on service activity, financial performance, and SLA
compliance to operations and/or sales for customer meetings and identifying sales opportunities.
4. Relationship Management: Maintain and build positive relationships with service providers, vendors,
and internal stakeholders.
5. Documentation: Ensure all contract-related documentation is accurate and up to date to include
preventative maintenance and survey findings Manage the contract database and ensure easy access to
relevant information.
6. Problem Resolution: Function as a primary point of contact for any issues arising from service
contracts, assist in resolving disputes and facilitating solutions.
7. Reporting: Prepare and present regular reports on contract status, profitability, and compliance to
management.
8. Continuous Improvement: Recommend improvements to contract policies and procedures to
increase efficiency and effectiveness.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
Requirements
QUALIFICATIONS:
- 3 years of experience in contract administration or a similar role.
- Excellent negotiation and interpersonal communication skills.
- Proficient in Microsoft Office Suite, NetSuite, Smartsheet and CRM.
- Detail-oriented with strong organizational skills.
- Ability to work independently and collaboratively in a team environment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
PREFERRED SKILLS:
- Experience in the design and function of service and maintenance contracts.
- Familiarity with contract standards, i.e., terms and conditions.
- Industry experience, specifically in service and maintenance.
- Effective communication skills.
- Multitasking
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. While performing the duties of this job, the
employee is regularly required to talk or hear. The employee frequently is required to sit. The
employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with
hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or
move up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions. Professional
appearance and business casual attire for this position. While performing the duties of this job, the
employee is occasionally exposed to moving mechanical parts. The noise level in the work
environment is usually moderate.
AAP/EEO STATEMENT
NAVCO provides equal employment opportunities (EEO) to all employees and applicants for
employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In
addition to federal law requirements, NAVCO complies with applicable State and local laws governing
nondiscrimination in employment in every location in which the company has facilities. This policy
applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation and training. NAVCO expressly
prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation,
gender identity or expression, national origin, age, genetic information, disability, or veteran status.
Improper interference with the ability of NAVCO’s employees to perform their job duties may result in
discipline up to and including discharge.
